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Privacy Policy and Statement

 

About this Privacy Policy and Statement

This privacy policy statement applies to the Smart Inhome Solutions website (“Smart Inhome”) located at www.smartinhome.com.my; SMAI+ app published at app marketplace such as Apple AppStore and Google Play Store; owned and operated by Smart Inhome Solutions Sdn Bhd (202401015088(1560938X)). (hereinafter referred to as “Smart Inhome”, “we”, “us”).

 

By viewing and accessing Smart Inhome, you shall be deemed to have accepted this Privacy Policy Statement (“this Statement”). If you do not accept this Statement, please immediately discontinue your viewing of Smart Inhome.

 

We reserve the right to change the contents and/or services offered on Smart Inhome, including this Statement, at any time, at our sole discretion, and without giving any notice. By your continued use or access to Smart Inhome, you shall be deemed to have agreed to and accepted the changes in this Statement. You are advised to periodically review this Statement for changes.

 

In addition to this Statement, specific privacy provisions may apply to certain sections of Smart Inhome. These specific privacy provisions must be read together with this Statement. In the event of any inconsistency between this Statement and the specific provisions, the specific provisions shall prevail.

 

For the purposes herein, all words and expressions shall have the same meaning as in the Terms & Conditions, except where otherwise expressly stated.

 

Collection of Personal Information

We are committed to ensuring the privacy of its users. The information collected by us about you will depend on how you use the facilities and/or services with us.

 

When you use our services, the information collected will generally include, but is not limited to, your personally identifiable information, contact details, and device information. This information is necessary for us to provide the services and to personalise your experience.  This may include information about your smart home devices and their usage patterns.

 

Use and Disclosure of Information

Personal information supplied by you shall be used in providing our services, improving our products, and personalising your experience with our SMAI+ app. We may also use your personal information to market our products and services to you based on your interests and to mainly assist us in customising and delivering services and products that may be of interest to you. We may use this information to send you updates, promotions, or other relevant communications. You can opt-out of these communications at any time.

 

We will not use or disclose information collected about you, including information collected using cookies, other than for the purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised, or permitted by or under law, or a purpose otherwise authorised by you.

 

You agree that we shall not disclose your personal information unless the following circumstances apply:

  • For the purpose of processing your instructions given through any authorised mode of communication;

 

  • When cross-selling and cross-servicing our products and/or services; and/or

 

  • To any third-party service providers, contractors, agents who provide administrative, telecommunication, computer payment, or securities clearing, or other services to us in connection with the operations of its business. In such cases, we will require that such persons undertake to keep your information confidential.

 

Although we use reasonable efforts to ensure that third parties keep your information confidential, please be informed that we have no control over these third parties, who may or may not further disclose information to other parties, and there can be no assurances that such parties will not solicit you via email or otherwise.

 

Demographic or statistical information collated from any information provided by you may be divulged to any third party. Such demographic or statistical information shall be in the form of a summary or compilation of information, which is not personally identifiable.

 

If you do not wish to be solicited for products or services offered by us, please indicate accordingly when requested.

 

Your Access to Your Personal Information

We regard confidentiality and privacy of your information as paramount importance. Upon request, we may provide you access to the personal information we hold about you.  The information will be limited to what is reasonably necessary to fulfil your request. You can also inform us by calling us or in writing of any changes or errors in your personal information, and we will update its records or correct any errors as soon as possible to ensure accuracy and completeness of your personal information.

Accuracy of Information

Keeping your data and information accurate and updated is very important to us. You can help us keep accurate records by informing us of any changes. If you have reasons to believe that your records with us are inaccurate, incomplete, or not updated, please write to us. We will promptly rectify your records accordingly.

 

Employee Access

Only authorised personnel have physical access to the data repositories in limited circumstances, and they are prohibited from making any unauthorised disclosure of your personal data. Employee access is only limited to authorised personnel who are fully trained in handling your information. These authorised personnel are required to ensure the confidentiality of your information and to always respect your privacy. Employees who have access to your information will be subject to disciplinary action should they fail to observe this privacy policy.

 

Use of "Cookies"

Smart Inhome may use cookies. A cookie is a package of data that allows our server to identify and interact more effectively with your computer without identifying the individual users. Most current browser programs can be configured to refuse, reject, or delete such cookies.

 

Links to Other Sites

Smart Inhome may be linked to other websites. In such circumstances, we are not responsible for the privacy practices or the contents of these linked sites. We advise you to read the privacy practices of those linked sites.

 

Enquiries and Complaints

You may address any queries, concerns, or complaints regarding the use of your personal information or this Statement, using the contact information provided below:

 

Contact Information:

  • Address: Smart Inhome Solutions Sdn Bhd
    Reg# 202401015088(1560938X)

       No. 172 Ground Floor, 

       Jalan Lembah, Taman Tasek, 

       80200 Johor Bahru

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